Marketing 1 · Unit: The Marketing Mix Team Mission 01

Launch
Lab

Draft a product. Get handed a customer and a constraint. Two weeks to make it real — and prove every decision with evidence.

Department size
3–5 students
Duration
8 class days
Assignment
Deal 3, keep 1
Final output
Investor Day
00

The Mission

Read this before you touch anything else.

You are the marketing department of a new venture. You have funding, a factory partner, and nothing else — no product, no customer, no plan.

The draft below hands you a target segment and a constraint you cannot design your way out of — plus three product categories to choose between. You keep one. The other two go to somebody else, and you will be asked why you let them go. Everything after that is yours to invent.

Your job is to take those three inputs and build a complete marketing mix — Product, Price, Place, Promotion — that a real investor would fund. The catch is the standard of proof. In this mission, an opinion is not an answer. Every one of the four P's must trace back to something you actually found out: a competitor's real shelf price, a number from your own survey, a market figure with a source, a margin you calculated.

That is why the investigation comes first and the decisions come second. Departments that skip ahead to the fun part — naming the product, designing the logo — consistently produce a mix that falls apart under the first hard question. Do the digging. The creative work is better when it is aimed at something.


01

The Draft

Three cards, keep one. Every member enters their agent number first — 3 minimum, 5 maximum. Once you confirm, it is recorded: no re-rolls, and once a category is taken it is gone from the room.

Agent numbers — every member, 3 minimum, 5 maximum

Everyone in the department types their agent number in, then one of you deals. You get three product categories and keep one. Write the code on your team sheet and in the header of every document you turn in.

02

The Problem Is The Product

Ten small things that made real money. None of them started with someone wanting to start a company.

Before you invent anything, look at what actually gets invented. Every product below began the same way: one person was annoyed by something specific, and paid attention to it instead of shrugging.

None of them are clever. A band of cardboard. A bend in a straw. Wheels turned ninety degrees. That is the point — you are not being asked to be brilliant. You are being asked to notice.

Place

The coffee cup sleeve 1993

Problem
A paper cup of hot coffee burns your hand — and cafés were wasting a whole second cup to fix it.
Noticed
Jay Sorensen realized the fix didn't have to be a better cup. A cheap textured band traps air, and it ships flat, so it takes almost no shelf space.
Result
Java Jacket sells on the order of a billion sleeves a year. Note who buys them: the person drinking the coffee never does. He sells to the café.
Place

The bendy straw 1937

Problem
A short kid at a tall soda counter can't reach the top of a straight straw.
Noticed
Watching his daughter struggle, Joseph Friedman didn't redesign the glass or the counter. He put a hinge in the straw — a screw and dental floss to press in the ridges.
Result
Then ten years of nobody buying it. His first real sale, in 1947, was to a hospital — patients could drink lying down. By 1969, 500 million a year.
Promotion

Post-it Notes 1980

Problem
Leaving a note on something without taping, stapling, or wrecking it.
Noticed
3M had an adhesive that failed at being adhesive. Art Fry's leap, six years later, was that the product wasn't the glue — it was the paper.
Result
It launched in 1977 as “Press ’n Peel” and flopped. 3M then flooded offices in Boise with free samples instead of advertising. Over 90% of people who tried one said they'd buy it. Identical product, different promotion.
Place

The rolling suitcase 1987

Problem
Hauling a heavy bag through an airport wrecks your arm — and the wheeled bags that already existed tipped over constantly.
Noticed
Robert Plath, an airline pilot, saw the real fault was geometry, not wheels. Stand the case upright on two wheels, add a rigid telescoping handle.
Result
He built them in his garage and sold to fellow pilots and flight attendants first. Uniformed crews rolling through terminals advertised it to a captive audience of every traveler watching them.
Promotion

Spanx 1998

Problem
Sara Blakely wanted the smoothing of control-top pantyhose with open-toed shoes. The seamed foot ruined it, so she cut it off.
Noticed
A Neiman Marcus associate told her women were already doing this themselves with scissors. A homemade workaround is proof of demand that no survey had captured.
Result
$5,000 of her own savings, no investors, no ad budget. Neiman's took it into seven stores; Oprah named it a Favorite Thing in 2000. Blackstone bought majority control in 2021 at a $1.2 billion valuation.
Product

Liquid Paper 1956

Problem
One typo on an electric typewriter meant retyping the entire page. Erasers just smeared the ink.
Noticed
Bette Nesmith Graham was a bank secretary who painted holiday window displays on the side. Painters don't erase mistakes — they paint over them.
Result
She mixed white tempera in her kitchen blender. About 100 bottles a month in 1957; 25 million a year by 1975. She sold it to Gillette in 1979 for $47.5 million.
Place

The shopping cart 1937

Problem
Shoppers stopped buying the moment the handbasket got heavy. Store sales were capped by what one person could physically carry.
Noticed
Sylvan Goldman wasn't solving a comfort problem — he was solving a revenue problem. His first prototype was two wire baskets on a folding chair frame with casters.
Result
Customers refused to touch them. Men found them emasculating; women said it was like pushing a pram. He hired people to push carts around the store until it looked normal. (Mostly told by Goldman himself — likely true, not proven.)
Place

Velcro 1955

Problem
Zippers and buttons are fiddly and they break.
Noticed
George de Mestral put the burrs stuck to his trousers under a microscope. Everyone in history had been annoyed by burrs. Nobody had looked at why they stick.
Result
Roughly fifteen years from idea to real sales — weaving hooks that survived use was the hard part. It sat nearly unused until aerospace picked it up, then ski gear, then kids' shoes. NASA used it heavily; NASA did not invent it.
Product

Scrub Daddy 2012

Problem
Sponges scratch good surfaces, hold onto smells, and are either too hard or too soft.
Noticed
Aaron Krause had these sponges left over from a car-buffing business. When 3M bought that company in 2008 they specifically excluded the sponges as worthless. Three years later he used one on moldy patio furniture.
Result
A material that stiffens in cold water and softens in warm, plus a face you remember. $200,000 for 20% on Shark Tank in 2012; about $220 million in sales in 2023.
Price

PopSockets 2014

Problem
David Barnett's earbud cords kept tangling in his pocket, so he glued two buttons to the back of his phone to wind them around.
Noticed
Wireless earbuds destroyed the original problem — but the accidental side effect, a one-handed grip and a kickstand, was the actual product.
Result
What finally unlocked it was price, not design: he had been selling them in pairs around $20. Switching to single grips around $10 multiplied weekly volume many times over. $169 million in revenue by 2017.

The rule worth stealing: find the workaround.

Cafés were double-cupping. Women were cutting the feet off their pantyhose. Somebody had already jammed a folding chair under two baskets. When people are already solving your problem badly, you have proof of demand before you build a single thing — and the shape of their workaround tells you what to build.

Notice also how few of these were fast. The bendy straw took ten years to find a buyer. Velcro took fifteen. Post-it failed on its first launch. Scrub Daddy sat in storage for three years after a major corporation looked at it and passed. Slow is normal; the ones you've heard of are the ones who kept going.

And notice where the win actually came from. Only three of these ten were won on the product itself. The rest were won on where it was sold or how it was introduced — which is the entire argument for the four P's, and the reason your product idea is the beginning of this mission rather than the end of it.

Write yours in this shape
[Segment] can't [do the thing] because [obstacle], so right now they [bad workaround].

If you can't name the workaround, you haven't found the problem yet — go back to Dig 02 and ask people what they currently do instead.

Three questions your department answers before you design anything:

  1. What is your segment doing right now instead of buying your product? Name the workaround.
  2. Who is annoyed enough to pay to stop being annoyed? Mild irritation is not a market.
  3. Why hasn't someone already fixed this? If the answer is “no reason,” look harder — there is usually a reason, and it is usually your constraint.

03

Phase 1 — The Investigation

Four required digs. Nobody on your team writes a single word about the four P's until all four are done and in the Evidence Locker.

Your Evidence Locker is one shared document where every fact your department finds gets logged with a source and a date. Number each entry E1, E2, E3… Later, when you justify a pricing or channel decision, you will cite those numbers directly. If a claim in your final brief has no E-number behind it, it does not count.

DIG 01

Competitor teardown

Find three real products already competing for your segment's money. Not three brands — three specific products you can look up and price.

  • Exact current price, and where you saw it (screenshot the listing)
  • Every place it is sold: their own site, Amazon, big-box, specialty, subscription
  • How it is promoted — what channels, what the main claim is, who it is aimed at
  • Read 10 of its worst reviews. What do customers complain about? That list is your opening.

Deliverable: comparison table, 3 columns × 4 rows, plus a short “gap we found” paragraph.

DIG 02

Primary research — talk to actual humans

Survey or interview at least 10 people in your target segment. Not classmates unless classmates are the segment. Ask these five, in this order:

  • Walk me through the last time you dealt with [the problem]. What did you do?
  • Where do you normally shop for things in this category? Name the store or site.
  • At what price would this be so cheap you'd question the quality?
  • At what price does it start to feel expensive but still worth it?
  • At what price is it too expensive — you're out?

Push on question 1 until you get the workaround — the annoying thing they already do instead. That answer is worth more than the other four combined; see the cases above.

Those last three questions are the whole ballgame. Plot the answers and you will see a real acceptable price range instead of a guess.

Deliverable: raw response sheet + a 5-bullet “what surprised us” summary.

DIG 03

Market & industry data short dig

The light one — give it half an hour, not an evening. You need just enough to prove the category is worth entering. Find and cite two things:

  • Category size in dollars (U.S. or global — say which)
  • One trend that either helps you or threatens you, and which it is

Acceptable sources: industry association reports, government data (Census, BLS), trade publications, public company annual reports. A random blog with no source is not evidence. Cite the source and the year for both.

Deliverable: 2 cited facts + one sentence on why this market is worth entering anyway.  Bonus: growth rate, and whether it is speeding up or slowing.

DIG 04

Cost & margin math

Estimate what one unit costs you to make and deliver. Break it into materials, manufacturing, packaging, and shipping. Look up real prices for the materials — sourcing sites and bulk suppliers publish them.

Then set your floor. Below this number you lose money on every sale:

Unit cost = materials + manufacturing + packaging + shipping
Price floor = unit cost ÷ (1 − target margin)

Deliverable: cost breakdown table, unit cost, and your price floor at a 40% target margin.


04

Phase 2 — Build the Four P's

Work them in this order. Each one feeds the next, and each one has a gate you must pass before moving on.

P

Product

You invent this — the thing, and the brand around it

Part one — the thing

  1. Name the problem first. One sentence: who has it, when it happens, what it costs them. Pull it from Dig 02, not from your imagination.
  2. Design the thing. What is it, what does it do, what is it made of, how big is it? Sketch it. Label the parts.
  3. Write three core features — and next to each, the benefit to the customer. Features are what it has; benefits are what changes in the customer's life.
  4. Kill the complaints. Take the three worst complaints from your competitor review dig and show exactly how your design answers each one.

Part two — the brand

A product is what you make. A brand is what a customer believes about it before they ever touch it. Two identical water bottles at different prices sell at different rates because of this part, and nothing else. Build it here, because Price, Place and Promotion all have to serve it.

  1. Name it. Say the name out loud before you commit. It has to fit the segment — a name that lands with retirees is not the name that lands with 15-year-old athletes — and it has to survive being repeated by someone who has never seen it written down.
  2. Write the brand promise. One sentence naming what every customer gets, every time. If you cannot keep it on your worst day, it is not your promise.
  3. Choose three personality traits — as pairs. Each one is “this, not that.” The second half is what forces a real choice instead of a list of nice words:
    Warm, not cute  ·  Expert, not academic
    Rugged, not macho  ·  Playful, not childish
    Direct, not blunt  ·  Premium, not precious
    Write your own pairs. Borrowing these earns nothing.
  4. Write the positioning statement. This is the sentence the whole mix answers to:
    For [segment] who [need], [brand] is the [category] that [key benefit]. Unlike [competitor], we [proof].
  5. Give it a look and a voice. A color direction and why it suits the segment, a sketch of the package front, and two lines of real copy in your brand's voice — one on the package, one you'd say in an ad. No logo required; you are being graded on judgment, not drawing.

GATE: every feature must trace to an E-number — a feature nobody asked for is a feature you cut. Then hand your promise and your three trait pairs to someone outside your department. If they cannot describe your customer back to you, the brand is not built yet.

P

Price

Three numbers before one decision

  1. Set your floor from Dig 04. This is the cost-based bottom.
  2. Set your ceiling from Dig 02 — the “too expensive, I'm out” number from your survey. That is what your customer says the value is worth.
  3. Set your benchmark from Dig 01 — the real price range competitors currently hold.
    floor $____ < YOUR PRICE < ceiling $____ | competitors: $____ – $____
  4. Choose a strategy and defend it. Not a vibe — a named strategy with a reason:
    Penetration — price low to buy market share fast
    Skimming — launch high, drop later as competitors arrive
    Competitive — match the benchmark, win on something else
    Premium — deliberately above the range, and prove why
    Psychological — $19.99 vs $20, price anchoring, good/better/best tiers
    Bundle or subscription — sell the refill, the set, or the month
  5. Run your break-even. How many units before you stop losing money?
    Break-even units = fixed costs ÷ (price − unit cost)

GATE: if your price sits outside the floor–ceiling window, you do not have a price. You have a problem to solve — cut cost, or add value the survey says people will pay for.

P

Place

Follow the customer, then check the math

  1. Map the buying journey. Using Dig 02, trace how your segment actually finds and buys things in this category. Where do they first hear about it? Where do they compare? Where do they hand over money?
  2. Pick a primary channel and one secondary. Two, not six — a startup that spreads thin dies.
    D2C website — best margin, but you pay for every visitor
    Online marketplace — instant traffic, ~15% fee, brutal price comparison
    Big-box retail — enormous reach, they take 40–50%, slow to get in
    Specialty retail — credible audience, smaller volume
    Subscription box — built-in repeat purchase, high churn
    Pop-ups & events — great for launch and for learning, doesn't scale
    Wholesale distributor — fast reach, another cut, you lose the customer relationship
  3. Do the margin stack. This is where most teams discover their price was fiction. If a retailer takes 45% of a $30 product, you receive $16.50 — can you still make it for that?
    Your revenue per unit = retail price × (1 − channel cut) − unit cost
  4. Decide coverage. Intensive (everywhere possible), selective (a chosen few), or exclusive (one partner). Say which and why.
  5. Sketch the path. Factory → ? → ? → customer's hands. Include who stores it and who ships it.

GATE: if the margin stack breaks your price, go back to Price and fix it now. Do not present a mix that loses money.

P

Promotion

One message, three channels, real numbers

  1. Start from your positioning statement. You already wrote it, back in Product. Do not rewrite it here — translate it. Turn that sentence into the one line a customer actually sees: a headline of eight words or fewer that a stranger gets instantly. The positioning statement is for you; the headline is for them.
  2. Pick three channels your segment actually uses — from Dig 02, not from what you personally use. Social, search, influencer/creator, email, in-store display, local press, campus or community partnerships, events, packaging itself.
  3. Build a six-week launch calendar: two weeks before launch (build awareness), launch week (drive trial), four weeks after (convert and repeat). What runs where, each week.
  4. Allocate a $5,000 budget across your three channels. Show cost per channel and estimated reach. Defend the split.
    Cost per 1,000 reached (CPM) = (spend ÷ people reached) × 1,000
  5. Produce one real asset. A mocked-up ad, a social post, a package front, or a landing-page headline plus subhead. Make the thing, don't describe it.
  6. Name your success metric. One number that tells you the launch worked, and what it must hit.

GATE: show a stranger your headline and nothing else. If they can't tell you what it does and who it's for, no budget will fix that. Rewrite the line, not the plan.


05

Phase 3 — The Market Moves

At the end of Day 5, something happens to your product that you did not choose. Every department gets one. No two departments get the same one.

Up to this point you have been building on a still surface. Real markets do not hold still, and a plan that only works when nothing changes is not a plan — it is a wish.

So you get a card. A competitor cuts price. A material cost jumps. Your channel drops you. Somebody with four hundred thousand followers posts your product and you have no inventory.

This is where the digging pays off, and where guessing shows. A department that knows its unit cost, its floor, its ceiling and its break-even can answer in four minutes. A department that wrote numbers down once and never looked at them again cannot answer at all — and everyone in the room will be able to tell which is which.

Your market event

Opens at the end of Day 5. Enter your department name to pull it.

What you turn in: one page. What changed, which of your numbers moved and to what, what you decided, and the recomputed math that supports it. If your event touched Price, your break-even is recalculated. If it touched Place, your margin stack is redone. Cite the E-numbers you are revising.

The only wrong answer

“It doesn't really affect us.” Every event on the deck moves at least one number in your brief. Find it.


06

Phase 4 — Coherence Audit

The four P's are one system. This is where teams find out theirs isn't.

A premium price sold at a discount chain is not a strategy — it is a contradiction, and a customer feels it instantly. Your brand is the thing all four P's have to agree with. Before you present, your department answers all six of these in writing.

  1. Does every P sound like the brand we wrote — same promise, same three traits? Read your promise, then read your ad line. Same company?
  2. Does the price match the quality signal the product and packaging send?
  3. Do the places we sell match where our segment said they shop?
  4. Does our promotion run where our segment actually spends attention?
  5. After the channel cut, does our price still clear our cost?
  6. Would our target customer recognize themselves in all four P's — or only some?

Then send an auditor. Each department sends one member to another department for ten minutes. You go alone, you take their brief, and you find the single weakest link in their mix — naming it specifically and citing which of their own numbers exposes it. Vague feedback earns no credit, for them or for you.

Defending a number to someone who did not help you pick it is most of the job. Ten minutes of that is worth more than an hour of your own team agreeing with itself.


07

Phase 5 — Investor Day

Outside judges, a real prototype, and every student in the room holding capital they have to spend on somebody.

Day 8 is not a presentation to your teacher. There are outside judges in the room, and every student in the class is holding three investment tokens they must spend on departments other than their own. You cannot invest in yourself, and you cannot abstain.

That means every pitch matters to everyone. It also means the winner is decided by the room, not by a rubric line.

Deliverable A

Go-to-Market Brief

Two pages maximum. Mission code in the header. The problem, the product, the brand platform, the four P's with the numbers behind each, your market-event response, and your Evidence Locker attached.

Deliverable B

A physical prototype

Cardboard, tape, foam, a 3D print, a dressed-up existing object — whatever gets the idea into someone's hands. It does not have to work. It has to be held. A drawing is not a prototype.

Deliverable C

A 60-second ad

Filmed on a phone. Your headline, your brand voice, your segment. Sixty seconds is a hard cap — going over is a fail, because the discipline is the lesson.

Deliverable D

Eight-minute pitch

Roughly: 1 min problem, 1.5 min product, 1 min brand, 1.5 min price, 1 min place, 1 min promotion, 1 min market event. Show the prototype. Play the ad. Every member presents a section.

Then four minutes of questions, and the judges do not go easy. Expect:

  1. “Why that price and not ten dollars less?”
  2. “What happened when the market moved — show me the number that changed.”
  3. “You were dealt three categories. Why did you pass on the other two?”
  4. “Read me your brand promise. Now read me your ad line. Same company?”
  5. “Which of your assumptions is most likely to be wrong?”

A department that did the investigation answers these cold. A department that guessed cannot — and the room is holding the money.


08

Schedule

Eight class days. Work between sessions is expected.

DayIn classDue at the start of next class
Day 1Form departments, assign roles, pull your mission code, read the briefEvidence Locker started; Dig 01 competitor list chosen
Day 2Competitor teardown workshop; write your survey questionsDig 01 complete; survey live and circulating
Day 3Market data lab (short) and cost & margin workshop — both in one periodDigs 03 and 04 complete
Day 4Survey results land; brand workshop — name, promise, trait pairs, voiceDig 02 complete — Evidence Locker closed; brand platform drafted
Day 5Build Product (thing + brand) and Price; start the prototype. Market event pulled at the end of class.Product spec, brand platform, price with all three numbers
Day 6Respond to your market event, then build Place and PromotionEvent response page; channel plan with margin stack; launch calendar
Day 7Coherence audit + auditor swap; film the 60-second ad; finish the prototypeBrief, prototype, ad and pitch all ready
Day 8Investor Day — pitches, outside judges, capital—

09

How You're Graded

Note where the weight sits. The creative work matters, but the evidence behind it matters more.

CriterionWhat earns full creditWeight
Evidence qualityAll four digs complete, sources cited and credible, survey has 10+ real responses20%
Justified decisionsEvery P traces to an E-number; price defended with floor, ceiling, and benchmark; the two passed-over categories defended20%
Brand platformPromise, three real trait pairs, positioning, and a look and voice that fit this segment — specific, not generic10%
Market responseYour event actually moved a number, you recomputed it, and the decision follows from the new math10%
CoherenceThe four P's reinforce each other and sound like the brand; margin math survives the channel cut10%
Constraint handlingYour Dial C constraint is genuinely designed around, not ignored or hand-waved10%
Prototype, ad & pitchA prototype you can hand someone, an ad under 60 seconds, a pitch on time with every member speaking and questions answered with numbers15%
Department contributionPeer evaluation and your logged role in the Evidence Locker5%
Total100%

10

Rules of the Lab

One draw, no re-rolls

You choose your category from three. You do not choose your customer or your constraint — and a constraint you didn't want is the most useful thing on this page.

Roles are yours to set

Your department decides who owns what — but every member owns at least one P and one dig, and it is logged.

No invented numbers

An estimate is fine if you show how you got it. A number with no source and no method is treated as blank.

Real people only

Survey responses come from actual humans in your segment. Ten real answers beat fifty imagined ones.

AI is a research assistant, not the department

Use it to find sources, structure a survey, or check your math — then verify. Your decisions and your writing are yours.

The market gets a turn

On Day 5 something changes that you did not pick. Every department gets one. It will move at least one number in your brief.

Cite as you go

Log the source the moment you find the fact. Reconstructing citations the night before is how departments lose 30% of their grade.